
“Copy can’t save a bad product. And copy can’t do much if you haven’t found product-market fit yet. But, if you’ve got a great solution for a real problem… great copy will be the most inexpensive and most productive salesperson you’ve ever hired.”
Faulty Strategy + Flat Copy
This double whammy usually comes in the form of:
They’re also the most likely culprit of a SaaS founder/marketer’s perpetual state of stressed-and-can’t-chill.
You don’t want your emails to sound like nails-on-a-chalkboard in your customer’s overcrowded inbox, do you?
Because ear-splitting noise doesn’t make much money.
Customer-focused email strategy + copy does.
“Copy can’t save a bad product. And copy can’t do much if you haven’t found product-market fit yet. But, if you’ve got a great solution for a real problem… great copy will be the most inexpensive and most productive salesperson you’ve ever hired.”
If you’re thinking, “But Samar, we don’t have any emails yet!” then keep reading because you my friend, are in the enviable position of starting your email marketing on the right foot!
How cool is that?!
Read on and take notes so you know exactly what you need to do to get started (and which mistakes to avoid.)
You already know the statistic—there are over 3.9 billion email users worldwide.
More and more consumers are relying on email to keep in touch with businesses. And while it’s tempting to dazzle your subscribers with GIFs and animations—ooh, shiny objects—the following leaks aren’t just costing you money, they’re losing you customers, too.
Not researching what your customers want, feel, and why they’re buying from you, hinders your ability to send emails that speak to your customers (but convert for you).
Without voice-of-customer data from interviews, surveys, or review mining, your emails are simply based on guesswork. And I can only guess the ROI from those types of emails. (See what I did there?)
There’s no such thing as a one-size-fits-all strategy to skyrocket your conversions. If you’re sending emails that are not personalized and relevant to the needs of your customers, you’re just clogging their inboxes along with all the other marketing messages they receive day after day (after day).
Anybody can write an email. But not everybody can write SaaS emails that convert. There’s both an art and science to persuading your users and subscribers to do what you want them to do. Effective email copy entails more than just stringing random words that sound “good” together.
Needless to say, a data-driven, well-thought-out email strategy and copy is vital in delivering a memorable email experience.
The fact that you took the time to discover what’s stunting your email conversions (and giving you that splitting headache) means you’re ready to do this right.
*throws confetti*
Not everyone’s like you.
Most SaaS marketers are like, “Emails? Yeah, ours are fine.”
…even though their trial to paid ratio is dismal
…even though their churn rate is over 10%
…even though their Monthly Recurring Revenue isn’t growing as fast as they expected.
These SaaS marketers focus more on customer acquisition and wayyyy less (than they should) on customer conversion and retention.
Because you’re part of the small group of incredibly smart marketers who believe in the power of emails.
(According to Litmus, only 33% of marketers consider email to be very important to their companies’ success.)
Here’s the truly mind-blowing thing:
86% of customers say they’d be more likely to stay loyal to a business that invests in onboarding content that welcomes and educates them after they’ve bought. (Source: Wyzowl)
So even if all you do is create an onboarding sequence that shows them how to use your software, gives them quick wins, and treats them like a valued friend—you’ll be miles ahead of your competition.
In a nutshell:
Customer and conversion-focused SaaS emails > unplanned and ineffective SaaS emails
The more you know…
(pronounced “Summer” – like the season)
My job is to make sure that the deadly combination of faulty strategy and flat copy doesn’t harm your email conversions.
As an email conversion strategist and copywriter for SaaS businesses, I’m obsessed with writing emails that do what they’re supposed to. Like:
And just how do I do that?
With conversion-focused EMAIL STRATEGY + COPY that rocks your customers’ world (and your wallet.)
Samar took the time to research my brand and audience, then crafted content for me that’s driven new readership and new signups for my course.
(to woo email subscribers into signing up for a free trial)
(to convert free trials to paid and paying users into long-term customers)
(to send to paying users on the brink of churning/canceling their account)
I’ll be diving into the nitty-gritty of SaaS emails and sharing:
And so much more!
Want to skip ahead and increase your email conversions and reduce churn TODAY?